We collect and process different types of personal data, depending on how you interact with us:

• Contact and enquiry data: When you fill in a contact form, enquiry form or book a test drive form, we collect your name, email address, phone number and any other information you choose to provide. This may include information relevant to your enquiry, such as your mobility requirements, accessibility needs or health information that you choose to share with us.
• Communication data: Where you contact us by phone, email or WhatsApp, or where we contact you in relation to your enquiry, we may keep a record of those communications to help us respond to your enquiry, provide customer support and improve our service.
• Newsletter data: When you sign up for our newsletter, we collect your email address and name (if provided).
• Comments: If you leave comments on our site, we collect your name, email, website, comment text, and technical data such as browser user-agent for spam detection.
• Usage data: We use Google Analytics to understand how people use our site (e.g., pages viewed, session length).
• Cookie data: We use a cookie consent platform to manage your cookie preferences and set or read cookies where appropriate. These cookies help remember your preferences and, where you have given consent, enable analytics and marketing technologies.

How We Use Your Information

We use your information to:

• Respond to your enquiries and provide information about our products and services.
• Arrange and manage assessments, test drives, quotations, purchases and deliveries.
• Communicate with you by phone, email or WhatsApp regarding your enquiry, purchase or customer support.
• Send automated communications relating to your enquiry, such as acknowledgements, appointment confirmations or requests for further information.
• Send newsletters or marketing communications where you have chosen to receive them.
• Measure and improve the performance of our website using analytics.
• Measure the effectiveness of our advertising campaigns.
• Protect our website and customers against fraud, spam and misuse.

Why We Process Your Data

We process your personal data on the following legal bases:

• Consent: For things like sending you our newsletter or setting non-essential cookies.
• Contractual necessity: When you make a purchase, we need your data to fulfil the contract (e.g billing, delivery).
• Legitimate interests: To respond to enquiries, provide customer support, improve our website and services, analyse website performance, prevent fraud and manage customer relationships where this does not override your rights and freedoms.
• Special category data: Where you choose to provide information about your health, disability, mobility or accessibility requirements, we will only process this information where it is necessary to assess product suitability, arrange assessments or test drives, process VAT exemption declarations, provide appropriate customer support or where otherwise permitted by law. We only collect the information that is necessary for these purposes and handle it securely.

This data is handled securely and only used for the specific purpose for which it was provided.

Who We Share Your Data With

We only share your data with trusted third parties who help us run our business. These include:

• Payment processors: to process purchases.
• Email providers: e.g., Mailchimp for newsletters.
• Advertising platforms: Google, Meta (Facebook and Instagram) and TikTok to help us measure advertising performance and, where consent has been provided, deliver relevant advertising.
• Cloud services / storage: where we securely store data.
• Integrations: such as Monday.com, Zapier and Unbounce to manage customer enquiries, communications and business workflows.

When we use these third parties, we make sure there are contracts/data processing agreements in place so your data is handled securely and only for our purposes. Where we communicate with you through WhatsApp, messages are delivered using the WhatsApp Business Platform provided by Meta. Meta processes certain information in accordance with its own privacy policy.

International Data Transfers

Some of your data (e.g., in Mailchimp) is stored in the US. Where this happens, we ensure appropriate safeguards (such as standard contractual clauses) are in place to protect your data.

Retention of Your Data

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including managing enquiries, providing products and services, complying with legal obligations and resolving disputes. Enquiry records are reviewed periodically and deleted when no longer required.

Comment data may be retained indefinitely so we can track follow-up conversations / comments.

You can ask us to delete or export your data at any time by emailing info@freedomonelife.com

How We Protect Your Data

We take security seriously. We use:

• SSL / HTTPS to encrypt data in transit.
• Encrypted storage for personal data.
• Access controls – only authorised team members can access your data.

Our third-party partners are also required to have technical and organisational measures in place.

Your Rights

Under data protection laws a data subject has the following rights:

• Access: You can ask for a copy of your personal data.
• Rectification: You can ask us to correct anything that’s wrong or incomplete.
• Erasure: You can ask for your data to be deleted (subject to certain conditions).
• Restriction: You can ask us to limit how we use your data in some cases.
• Object: You can object to our processing, particularly for marketing.
• Portability: You can ask for your data in a format you can reuse elsewhere.
• Withdraw consent: If we are relying on your consent (e.g., for newsletters), you can withdraw it at any time.

To exercise any of these rights, please contact us at info@freedomonelife.com.

Cookies and Tracking

We use a cookie consent tool to manage your preferences. Cookies fall into categories:

• Essential cookies: Required for basic site functionality (login, forms).
• Analytics cookies: For Google Analytics, to see how people use our site.
• Used by Google Ads, Meta and TikTok to measure advertising performance and, where consent has been provided, show more relevant advertising.

You can opt out of non-essential cookies at any time through our cookie banner or your browser settings.

Complaints & Contact

If you have any questions or concerns about how we use your data, or want to make a complaint, please contact us:

Email: info@freedomonelife.com

Address: Suite 122, The Pentagon Centre, 36 Washington Street, Glasgow, G3 8AZ

If you’re unhappy with how we respond, you also have the right to complain to the UK’s Information Commissioner’s Office (ICO): Wycliffe House, Water Lane, Wilmslow, SK9 5AF

Phone Number: 0303 123 111

Further information is also available at www.ico.org.uk.